Terms & Conditions

Revive Minds Counselling

Business Name: Revive Minds Counselling
ABN: 16494353076
Website: www.revivemindscounselling.com.au
Location: Australia
Effective Date: 10/09/2026

1. Introduction and Acceptance of Terms

Welcome to the Revive Minds Counselling website.

These Website Terms & Conditions govern your access to and use of the Revive Minds Counselling website and related online services.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions together with our Privacy Policy.

If you do not agree with these Terms & Conditions, please do not use this website.

These Terms apply to website visitors, prospective clients, existing clients, and anyone accessing information or services through this website.

2. About Revive Minds Counselling

Revive Minds Counselling provides online counselling services through qualified counselors.

Practitioners may operate as independent contractors within Revive Minds Counselling and remain responsible for complying with their relevant professional ethical requirements, standards, and regulatory obligations.

Information about counselling services, practitioners, and telehealth arrangements is provided for general information purposes and may be updated from time to time.

3. Website Information Disclaimer

The information contained on this website, including articles, blogs, resources, and educational materials, is provided for general informational and educational purposes only.

Website content is not intended to replace professional psychological, counselling, medical, or mental health advice.

Reading website content, completing a contact form, subscribing to communications, or contacting Revive Minds Counselling does not create a therapist-client relationship.

A professional relationship is only established after completion of the required intake process, acceptance of service terms, and commencement of an appointment with an appropriate practitioner.

4. No Emergency or Crisis Service

The Revive Minds Counselling website and online counselling services are not emergency or crisis services.

If you or another person is experiencing an immediate risk of harm, a mental health emergency, or requires urgent assistance, you should contact emergency services on 000 or contact Lifeline on 13 11 14, or text Lifeline on 0477 131 114.

Do not rely on this website or online communication as a substitute for emergency assistance.

5. Counselling Services Disclaimer

Counselling is a collaborative process and individual outcomes vary between clients.

Revive Minds Counselling does not guarantee specific therapeutic outcomes, results, improvements, or recovery timelines.

The suitability of counselling services depends on individual circumstances, needs, and professional assessment.

Practitioners may recommend additional supports, referrals, or alternative services where clinically appropriate.

6. Website Use

You agree to use this website only for lawful purposes.

You must not:

attempt to gain unauthorised access to website systems, booking platforms, or secure portals;
introduce viruses, malware, or harmful code;
interfere with website operation or security;
collect or misuse personal information from this website;
copy, reproduce, or exploit website content without permission.

Revive Minds Counselling reserves the right to restrict access to users who misuse the website or breach these Terms.

7. Accuracy of Information

Revive Minds Counselling aims to provide accurate and current information on this website.

However, we do not guarantee that all website information is complete, current, error-free, or suitable for every individual circumstance.

Information may be updated, changed, or removed without notice.

8. Online Bookings and Payments

Online bookings may be completed through secure booking systems provided by third-party practice management platforms.

Bookings, payments, fees, cancellations, and appointment requirements are subject to the applicable client intake documents, including the Telehealth Informed Consent Form and relevant practice policies.

Payment details may be processed through secure third-party payment providers.

Clients are responsible for ensuring payment information provided is accurate and current.

9. Privacy and Confidentiality

Revive Minds Counselling respects your privacy and handles personal and sensitive health information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), Australian Privacy Principles, and relevant health records legislation.

Information about how we collect, store, use, and disclose personal information is contained in our Privacy Policy.

By using this website, you acknowledge that website technologies and third-party platforms may collect limited technical information necessary for website operation, security, and administration.

10. Cybersecurity and Technology Risks

Revive Minds Counselling takes reasonable steps to protect information and maintain secure systems.

However, no internet transmission, website, electronic communication method, or technology platform can guarantee complete security.

You acknowledge that:

online communication carries inherent technology risks;
third-party platforms may be involved in providing website, booking, payment, or telehealth services;
you are responsible for maintaining security of your own devices, accounts, and internet connection.

You should avoid sending confidential therapeutic information through unsecured communication channels unless specifically advised.

11. Intellectual Property

All content on this website, including text, graphics, logos, design elements, resources, articles, and materials, is owned by or licensed to Revive Minds Counselling unless otherwise stated.

You must not reproduce, modify, distribute, publish, or commercially exploit website content without prior written permission.

12. Third-Party Links and Services

This website may contain links to third-party websites, resources, booking platforms, payment services, or technology providers.

These links are provided for convenience only.

Revive Minds Counselling does not control and is not responsible for:

the content of external websites;
privacy practices of external providers;
security practices of external platforms;
availability of third-party services.

Your use of third-party services may be subject to separate terms and conditions.

13. Limitation of Liability

To the maximum extent permitted by law, Revive Minds Counselling excludes liability for loss, damage, interruption, or injury arising from:

use of this website;
reliance on website information;
technical failures;
third-party platforms;
unauthorised access or cyber incidents beyond reasonable control.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation that cannot legally be excluded.

14. Complaints and Concerns

If you have a concern or complaint regarding our website, privacy practices, or services, please contact:

Revive Minds Counselling
Email: contact@revivemindscounselling.com

We will consider complaints and respond appropriately.

Privacy complaints may also be made to the Office of the Australian Information Commissioner where applicable.

15. Changes to These Terms

Revive Minds Counselling may update these Terms & Conditions from time to time.

Updated Terms will apply from the date they are published on this website.

Your continued use of the website after changes are published indicates acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms, the website, or services provided by Revive Minds Counselling will be subject to the courts and applicable laws of New South Wales, Australia.

17. Contact Us

For questions regarding these Terms & Conditions, please contact:

Revive Minds Counselling
Email: contact@revivemindscounselling.com
Website: www.revivemindscounselling.com.au