Revive Minds Counselling

Business Name: Revive Minds Counselling
ABN: 16494353076
Website: www.revivemindscounselling.com.au
Email: contact@revivemindscounselling.com
Location: Australia

Effective Date: 01/10/2026

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1. Purpose of This Policy

This Fees, Payment & Cancellation Policy explains the fees, payment arrangements, cancellation requirements, and rebate information for counselling services provided by Revive Minds Counselling.

This policy should be read together with:

• Telehealth Informed Consent & Client Service Agreement;

• Website Terms & Conditions; and

• Privacy Policy.

By booking or attending a counselling appointment with Revive Minds Counselling, you acknowledge and agree to these terms.

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2. Consultation Fees

Revive Minds Counselling provides online counselling services through qualified counselling professionals.

Current Consultation Fee

Online Counselling Session (50 minutes)
$120 per session

The session fee includes the scheduled 50-minute counselling consultation.

Fees may be reviewed and updated from time to time. Any changes to fees will be communicated before affected appointments.

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3. Payment Requirements

Payment details are required before your first appointment to secure your booking.

Payment information is processed through secure payment systems used by Revive Minds Counselling.

By providing payment details, you authorise Revive Minds Counselling to process applicable fees relating to your appointments and agreed services.

You are responsible for ensuring:

• payment details are accurate and current;

• sufficient funds are available;

• updated payment information is provided if required.

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4. Payment Processing

Consultation fees are processed according to the payment arrangements confirmed during booking.

Fees may be processed on or immediately after the scheduled consultation date.

If payment cannot be successfully processed, Revive Minds Counselling may contact you to arrange payment.

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5. Outstanding Payments

Outstanding balances should be resolved promptly.

Where fees remain unpaid, Revive Minds Counselling may:

• request payment before future appointments;

• temporarily pause future bookings;

• require alternative payment arrangements.

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6. Medicare Rebates

Medicare rebates are not available for general counselling services.

Clients seeking Medicare-funded psychological services should consult an appropriately eligible provider.

Revive Minds Counselling does not currently provide Medicare rebates for counselling sessions.

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7. Private Health Insurance Rebates

Some private health insurers may provide rebates for eligible counselling services.

Private health insurance policies vary between providers.

Clients are responsible for confirming:

• whether their insurer provides counselling rebates;

• eligibility requirements;

• available rebate amounts.

Revive Minds Counselling is not responsible for decisions made by private health insurers.

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8. Cancellation and Rescheduling Policy

Revive Minds Counselling requires a minimum of 24 hours’ notice for cancellations or appointment changes.

To cancel or reschedule an appointment, please contact:

Email: contact@revivemindscounselling.com

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9. Late Cancellation and Missed Appointments

Appointments cancelled with less than 24 hours’ notice, appointments rescheduled within 24 hours of the scheduled appointment time, or missed appointments will incur a fee equal to:

100% of the scheduled consultation fee ($120)

This fee applies because appointment time has been reserved specifically for you and may prevent another client from accessing that appointment.

Late cancellation and missed appointment fees are not eligible for Medicare rebates and must be paid privately.

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10. Late Arrival Policy

Clients are encouraged to attend appointments on time.

If you arrive late:

• the appointment may still finish at the scheduled end time;

• the full session fee may still apply.

Your counsellor will determine whether the remaining appointment time is clinically appropriate to continue.

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11. Telehealth Technical Difficulties

Telehealth appointments require:

• a suitable device;

• reliable internet connection;

• a private and appropriate environment.

If technical difficulties occur:

• your counsellor will attempt to reconnect;

• alternative arrangements may be considered where appropriate.

Where technical difficulties occur due to client circumstances, including internet failure, device issues, or unsuitable environment, the session fee may still apply for the booked appointment time.

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12. Additional Services

Services outside the standard counselling appointment may involve additional fees.

These may include:

• requested letters;

• reports;

• documentation;

• other professional services outside standard sessions.

Any additional fees will be discussed with you before the service is provided.

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13. Refunds and Payment Queries

If you believe there has been an incorrect payment or administrative error, please contact Revive Minds Counselling so the matter can be reviewed.

Refunds may be considered where:

• an incorrect payment has been processed;

• duplicate payment has occurred;

• an administrative error has been identified.

Refunds generally do not apply to:

• completed counselling sessions;

• missed appointments;

• late cancellation fees.

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14. Changes to This Policy

Revive Minds Counselling may update this Fees, Payment & Cancellation Policy from time to time.

The current version will be available on our website.

Where possible, clients will be informed of significant changes affecting their appointments.

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15. Contact Us

For questions regarding fees, payments, cancellations, or rebates:

Revive Minds Counselling
Email: contact@revivemindscounselling.com

Client Acknowledgement

By booking an appointment with Revive Minds Counselling, you acknowledge that:

☐ You understand the counselling fee is $140 per 50-minute session.

☐ You understand the 24-hour cancellation and rescheduling requirements.

☐ You understand missed appointments and late cancellations incur the full session fee of $140.

☐ You understand private health insurance rebates are subject to your insurer’s requirements.