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Privacy Policy

Revive Minds Counselling

Business Name: Revive Minds Counselling
ABN: 16494353076
Website: www.revivemindscounselling.com.au
Location: Australia
Last Updated: 01/10/2026

 

1. Introduction

Revive Minds Counselling respects your privacy and is committed to protecting your personal information and sensitive health information.

This Privacy Policy explains how we collect, hold, use, disclose, and protect your information in accordance with:

  • the Privacy Act 1988 (Cth);

  • the Australian Privacy Principles (APPs);

  • applicable health records legislation; and

  • professional confidentiality obligations applicable to our practitioners.

As an online counselling service provider, we collect information that may include sensitive health information. We recognise the importance of protecting information relating to your mental health, wellbeing, and personal circumstances.

By using our website or engaging our counselling services, you acknowledge this Privacy Policy.

 

2. Information We Collect

To provide safe and effective counselling services, we may collect personal and sensitive information including:

Personal Information

This may include:

  • your name;

  • date of birth;

  • contact details including email address and phone number;

  • residential address where required for telehealth safety purposes;

  • emergency contact or next of kin details.

Sensitive Health Information

This may include:

  • counselling intake information;

  • clinical notes and records;

  • mental health history;

  • psychological symptoms and concerns;

  • assessment information;

  • lifestyle and wellbeing information;

  • treatment-related information.

Financial Information

This may include:

  • payment details;

  • billing information;

  • transaction records.

Referral and Healthcare Information

Where applicable, this may include:

  • GP;

  • Medicare information;

  • private health insurance information;

  • information provided by healthcare professionals with your consent.

Technical Information

When you use our website or online services, technical information may be collected, including:

  • IP address;

  • browser information;

  • device information;

  • website usage information;

  • security and analytics information.

 

3. How We Collect Your Information

We collect information in several ways, including:

  • when you contact us;

  • when you complete enquiry or intake forms;

  • when you book appointments;

  • during counselling consultations;

  • through telehealth sessions;

  • through emails, phone calls, or administrative communications;

  • when information is provided with your consent by third parties, such as your GP, psychiatrist, or insurer.

Online booking and intake processes may direct you to our secure practice management platform.

 

4. Why We Collect and Use Your Information

We collect and use your information to:

  • provide counselling and psychological services;

  • assess your suitability for services;

  • provide safe and effective care;

  • maintain clinical records;

  • manage appointments and payments;

  • communicate administrative information;

  • coordinate care where authorised;

  • comply with legal and professional obligations;

  • manage safety concerns and emergencies where required.

Providing certain information may be necessary for us to safely provide telehealth services.

 

5. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Our systems include:

Clinical Records and Practice Management

Clinical records, notes, and intake information are stored through Halaxy, a health practice management platform.

Telehealth Services

Online consultations are conducted through Halaxy’s telehealth functionality.

Sessions are not recorded or stored unless a separate written agreement has been completed between the client and practitioner.

Email and Administration

Administrative communications may be managed through Zoho Mail.

Email is not considered a secure method for sharing detailed therapeutic information. Clients should avoid sending sensitive clinical information through ordinary email unless specifically advised.

Website Platform

Our website is hosted through Wix.

Website platforms may collect general website traffic information, analytics, and technical data. Clinical notes and health records are not stored through the website platform.

Practitioner Access

Access to client information is limited to authorised persons who require access for:

  • providing care;

  • managing appointments;

  • billing;

  • administration; or

  • fulfilling professional obligations.

Practitioners and contractors are required to maintain confidentiality and comply with applicable privacy obligations.

 

6. Overseas Data Processing

Some website technology providers may use global infrastructure, meaning limited website-related information such as analytics data may be processed outside Australia.

Where overseas processing occurs, we take reasonable steps to ensure appropriate protections are applied.

Clinical records and counselling information are handled through our approved health information systems.

 

7. Disclosure of Your Information

We do not sell, rent, or use your health information for marketing purposes without appropriate consent.

Your information may only be disclosed in circumstances including:

With Your Consent

For example:

  • communicating with your GP;

  • communicating with another healthcare provider;

  • communicating with an authorised representative.

Providing Services

Information may be accessed by authorised practitioners and staff involved in providing your care.

Legal Requirements

Information may be disclosed where required by law, including:

  • court orders;

  • subpoenas;

  • statutory obligations.

Safety and Duty of Care

Information may be disclosed where necessary to respond to serious safety concerns, including situations involving risk of harm to yourself or others.

 

8. Confidentiality Limits

While confidentiality is a fundamental part of counselling, there are circumstances where disclosure may be required or permitted by law.

These may include:

  • serious risk of harm;

  • legal requirements;

  • child protection obligations;

  • other mandatory reporting requirements.

Where appropriate and safe, we will attempt to discuss such disclosures with you.

 

9. Cyber Security and Data Breaches

We take reasonable steps to protect your information through secure systems and appropriate privacy practices.

However, no electronic system, internet transmission, or online platform can guarantee absolute security.

If we become aware of a data breach involving personal information, we will assess the breach and take appropriate action, including notifying affected individuals and relevant authorities where required under applicable privacy laws.

 

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, security, and user experience.

These technologies may collect general information such as:

  • pages visited;

  • browser type;

  • device information;

  • website usage patterns.

This information does not include clinical records or counselling notes.

You may adjust cookie settings through your browser settings.

 

11. Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you.

You may also request correction of information if you believe it is inaccurate, incomplete, or outdated.

To request access or correction, contact:

Revive Minds Counselling
Email: contact@revivemindscounselling.com

We will respond within a reasonable timeframe and in accordance with applicable privacy obligations.

Access may be limited where permitted by law, including circumstances where disclosure may create a serious risk to health or safety.

 

12. Retention of Records

We retain counselling records in accordance with applicable legal, professional, and health record obligations.

Adult clinical records are retained for a minimum period required by applicable legislation and professional requirements.

 

13. Complaints About Privacy

If you have concerns about how your information has been handled, please contact:

Revive Minds Counselling
Email: contact@revivemindscounselling.com

We will review and respond to privacy complaints.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

The latest version will be published on our website.

 

15. Contact Us

For questions about this Privacy Policy, please contact:

Revive Minds Counselling
Email: contact@revivemindscounselling.com
Website: www.revivemindscounselling.com.au

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